Tradecraft on Etsy
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  • MrsK, SparkleFactor, stardust
01-15-2015, 11:54 AM,
Tradecraft on Etsy
I don't know if this is allowed but I just had to give a shout out to Kara of Tradecraft on Etsy. I purchased a 2mm sterling knife edge to try and it came a bit small. In doing another search yesterday I found a new listing for the same band in 2.6mm that would actually suit me a bit better than the 2mm. I emailed her about the smallness of the 2mm and asked about maybe an exchange +$ for a 2.6mm since it was more expensive. My last message to her was 6:30 last night with the exact size in mm I wanted and she shipped the 2.6mm to me TODAY! Now that is Customer Service!

I have to acknowledge businesses like this because it is the same way I built my businesses reputation, by offering this level of outstanding customer service and my customers going out of their way to post about me on internet forums. So I am paying it forward, best kind of advertising in the world.

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01-16-2015, 09:01 AM,
RE: Tradecraft on Etsy
It's always lovely to hear positive stories!

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